Placing an order...
Placing an order is very simple, simply send us an email saying what product you would like to order & we will then contact you on the email address you have provided answering any questions together with a payment link to our website where you can order securely online via "PayPal"
All orders are placed through our web site but the final payment is by “PayPal”, this offers a secure method of paying with all credit/debit cards accepted & all payments are processed securely. If you do not have a paypal account you can still pay using a credit or debit card, you do not need to sign up & at no time do we ever see your card details. We can only deliver to the address used at the time of placing the order, so please make sure this is the correct address for delivery, by purchasing from us means you fully agree to our terms & conditions.
Upon placing an order with us...All of our products are entirely hand built to order for each customer, when making a purchase with us you only need to pay an initial deposit of 10% with the final payment being made on completion. Upon receiving your order details we will contact you personally confirming that your order has been received along with more information regarding the build process.
The time it takes us to build, measure & fully test your amplifier or DAC is shown within the add to cart area prior to ordering, it will never be longer than the stated timeframe & we keep you informed of the build progress with updates via E-mail. A few days prior to completion of your amplifier or DAC we be in touch to arrange final payment & delivery using a tracked & insured next day service.
Cancellation of an order just placed...After placing an order, if you notice a mistake in your order or you simply have a change of mind this is no problem at all, please contact us as soon as possible.
Due to the extremely high standards we apply to each & every product we build, where each one is built to order for each customer & personalised with a specific code number registered only to that customer, we are unable to sell these on any kind of “trial basis” so please read the comments left on our web site from other owners to be sure this is what you require. This also means you are guaranteed to receive a 100% brand new item that has been built just for you & has never been used by anyone else before you, this is often not the case with home trials since you could be purchasing an amplifier that has already been in several homes for 30 days or more so essentially becoming second hand goods.
If you are unsure whether you actually require a headphone amplifier or DAC then please contact us for advice, if we feel your headphones would simply not benefit from amplification then we will give you advice on other ways to improve sound quality, while we are in the business of building & selling audio equipment, we would never be happy about building an amplifier for anyone if we feel that their headphones or source may not actually benefit from one!, therefore you will always receive honest advice rather than the usual sales pitch.
Once we have built, measured & fully tested your amplifier or DAC, we will then contact you to let you know when to expect delivery, all deliveries are fully tracked & insured where you can track the parcel online at any time.
Taking delivery of your new amplifier or DAC...When you have received your amplifier or DAC, please take the time to read the supplied instructions before use, due to the way we package every product, damage is extremely unlikely but any problems relating to delivery must be reported to us immediately, once you see how we package everything we think you will agree that any damage during transit is highly unlikely.
3 Year UK Warranty (Terms & Conditions)...We are confident in the build quality & the proven reliability of every product we build, so rather than supplying the bare minimum requirement of 1 year, we provide our 3 year UK warranty for every product purchased from our web-site Any equipment not purchased from our website (secondhand etc) are then covered under our transferable warranty, this works in the same way except you are responsible for all postage costs. Our products have proven over the years to be extremely reliable so the warranty is really there just for total peace of mind. In the unlikely event that something needs attention then we will repair this free of charge within the warranty period*.
*You are responsible for sending the item back to us, if any part/s need replacing we will replace these completely free of charge & send the item back to you.
The 3 year warranty does not cover the following:
- General wear & tear to the enclosure or front panel etc.
- If the product has been tampered with or if any seals are broken.
- If any third party repairs have taken place, or any modifications made.
- Signs of abuse or damage caused by usage other than specified.
Outside the 3 Year Warranty...When the warranty period has come to an end, this is no problem as we provide long term support for everything we make well beyond our 3 year warranty. Outside of the warranty period we offer a very similar service as before, so if anything needs attention then you are responsible for sending the item back to us, if any parts/s need replacing then we only charge for the cost of the replacement part/s & the return postage, there will be no other charges.
We are able to provide this guarantee as we are confident in the quality & proven reliability of all our products, this ensures that when you own one of our products you will always receive full support for as long as you require & is just one of the reasons why many own our products for the long term & often come back to us for other products.
Our web site: We value your privacy so our web site does not require you to log in or make an account in order to purchase so no data is ever stored online. This also means that should our web site ever be breached, no customer information can ever be compromised because this information is not stored online in the first place. When placing an order your payment details are all handled by “PayPal” using the latest security techniques, we never see your payment details at any stage of the transaction.
Information we keep: We do need to store some customer details for our own records so that we can always look up the build number that is unique to every product in order to tell when & for who this was made for, the customer information we keep is very basic & consists of only a name & address, it does not contain any payment details as this is all handled by PayPal & never seen by us at any stage of the transaction so hence no information to store, the basic details mentioned are stored securely on a system having no internet connectivity.
Customer Feedback: When a customer leaves us feedback for a product, we do keep a copy of the feedback received from that owner along with the relevant order details, it is a requirement of all web sites having customer testimonials that this information may need to be provided at any time purely for verification purposes only. This information consists of only name, address & the e-mail address used when leaving feedback, as explained above this does not contain any payment details & is stored securely on a system having no internet connectivity to ensure all data remains safe at all times.
If there is any information you would prefer not to be stored by us, then you have the right to ask for this to be deleted, please contact us & we will ensure your data is removed from our system.
General questions / information...
Question: Are your build times to be taken literally or should I expect to wait longer?
We guarantee our build times because unlike the majority of companies, whether large or small, British or otherwise that rely heavily on out sourcing manufacturing work, we actually manufacture the majority of items for every stage & by doing so we control every aspect of the build process. This means we never have any delays or quality control issues. For example, front panels etc are all machined in our workshop, items that we can not make ourselves such as electronic components are all purchased well in advance of any orders taken. We also take full advantage of the larger volume price breaks available with our UK & US distributors, this means we can remain very competitive while also having sufficiently large stock to ensure we never run out of any components when building any of our products, it really is just a case of simple forward planning.
While we are a small manufacturer, this does not mean our customers are expected to wait or have to put up with inferior service, the reality is very much the complete opposite since we can & do provide a level of service that may otherwise be difficult for larger companies to achieve. When you order from us you will always receive friendly, helpful service with regular updates via E-mail so you know exactly what stage your product is at & every single order (even during busy times) are completed & delivered on time, no exceptions! over the past 12+ years we have been building our products never once have we had to contact a customer to say their order will be delayed, this would just be poor business practice. If an occasion were to develop where we were not able to achieve this then we would simply not take the order in the first place.
Question: How comes you only sell to UK?
While we appreciate there is demand for our products outside the UK, the design of our products along with the way in which each one is built to order, means they can not be produced in large quantities which would be required for selling on a global scale. With all of the individual processes it requires for us to build our products, we would not trust these processes to be performed by outside companies for many reasons, for one they would certainly not share the same enthusiasm as we do.
While we could simplify our designs & use mass produced CNC panels along with standard volume knobs readily available at any electronics store, this is only one part of the entire build process & going down that road would lack the quality & personal touch which is one of the many reasons why people come to us in the first place. Therefore, rather than selling on a global scale which would have certainly resulted in introducing waiting lists, we instead chose to restrict sales to the UK market so we can continue to focus on providing quality products with personal attention & service.
If you need any advice before placing an order, please feel free to contact us below.
Please note: we will reply within 1 - 2 days, if for any reason you have not received a reply then please check your spam settings or junk folder. We answer every E-mail received, so if you do not receive a reply from us after 2 days your E-mail may not have come through so please contact us again.
Web: www.njc-audio.co.uk (NJC Audio established in 2008)
All E-mails will be answered between 9am - 5pm (Mon-Fri) & 9am - 1pm on Saturdays
NJC Audio - Quality British Engineered Audio Equipment
“The Workshop” Kestle Mill, Cornwall, Great Britain.
Formed into “NJC Audio Limited” (2020), Registered Business Address: Damer House, Meadow Way, SS12 9HA, Registration Number: 12639551
This address only handles the accounts & registered address for the business on our behalf, our products are not made at this address.